Policies

1. Terms and Conditions

Introduction

Welcome to Ship LUX. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By using our platform, you agree to comply with and be bound by these Terms.

Services

FlywayFreight offers national and international delivery and freight forwarding services. We act as an intermediary between customers and logistics providers to facilitate the shipment of packages and cargo.

Eligibility

By using our services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

Account Registration

To access certain features, you may need to register an account. You are responsible for keeping your login credentials confidential and for all activities under your account.

Pricing and Payment

All prices are listed in [currency] and are subject to change without notice. Payments must be completed before dispatch. We accept [list of payment methods].

Delivery Times

Delivery estimates are provided for convenience only and are not guaranteed. Delays may occur due to weather, customs, or unforeseen circumstances.

Prohibited Items

You agree not to use our service to ship:

• Illegal goods or substances

• Hazardous materials (unless properly documented and approved)

• Perishable items without proper packaging

• Items prohibited by law in the destination country

Limitation of Liability

FlywayFreight is not liable for indirect or consequential losses, or for damages caused by third-party shipping providers. Our liability, if any, is limited to the value of the shipping fee paid.

Changes to Terms

We may update these Terms from time to time. Continued use of our services indicates acceptance of the revised Terms.

2. Refund Policy

Refund Eligibility

We strive to ensure complete satisfaction with our services. Refunds are available under the following conditions:

• The package has not been picked up or processed.

• A shipping label was purchased in error and the order was canceled prior to dispatch.

• The shipment was delayed or lost due to an error on our part.

Non-Refundable Situations

• Delivery delays due to incorrect address information.

• Delays caused by customs or border clearance.

• Items returned due to recipient unavailability or refusal.

How to Request a Refund

To request a refund, please contact our Customer Support at info@flywayfreight.com within 7 business days of your scheduled delivery date. Include your order number and a detailed explanation.

Refunds are processed within 5–10 business days after approval and will be issued to the original payment method.

3. Return Policy

Return Conditions

Ship LUX does not operate as a retailer. However, we support the return shipping process in coordination with the original sender. Returns are accepted only:

• If initiated by the original sender.

• If the goods are eligible under the original seller’s return policy.

• If the return is initiated within the agreed-upon return window.

Customer Responsibilities

You are responsible for:

• Properly packaging the item for return shipping.

• Affixing the correct return label provided by the seller or FlywayFreight.

• Dropping off the package at the specified location (or being available for pickup).

Return Shipping Costs

Unless otherwise stated, the customer is responsible for all return shipping costs. FlywayFreight does not cover or reimburse these costs unless it is a result of our operational error.